FAQ's


Please find below the answers to our Frequently Asked Questions. If you need any additional information please reach out to us directly by phone or email.

Phone - (619) 738-8350

Email - customerservice@illusionstheatre.com

*During these uncertain times, If you have any questions please contact us for the most updated information.     

How soon should I buy tickets for a show?

If seats are available online you should buy them immediately, as our current performance venue only seats 20 guests per show. These limitations are crucial to ensure we are following guidelines for a safe evening. 

 

What time should I arrive, and how long is the evening?

We recommend arriving 25-30 minutes before your show time in order to allow time to get to your seat and order a beverage.  We have a small lounge available to wait before you enter the performance area if you arrive earlier.  NO late seating will be permitted.

 

Where do I park?

We do not have our own designated parking areas.  When street parking is not available, there is a pay to park parking structure across the street from our location. Please allow enough time for parking and arrival.

 

What does my ticket include?

Your ticket will include entrance into the performance venue and entertainment.

Gratuity or service fee is not included in your ticket price.

All ticket sales are final, no refunds or change of date or time.

Does not include DINNER.  Due to the pandemic, the show has been changed to adapt to new regulations.  

 

Where do I get to sit during the show?

Inside our performance area with each table seats 2 guest, and the seating is assigned.  

Is there an age limit?

The 60 min show is designed for adults, and is recommended for 18 and up.  All guests under the age of 18 must be accompanied by an adult.

 

What is the dress code?

No specific dress code will be enforced, however the standard, "No shoes, no shirt, no service" applies.