FAQ's


Please find below the answers to our Frequently Asked Questions. If you need any additional information please reach out to us directly by phone or email.

Phone - (619) 738-8350

Email - customerservice@illusionstheatre.com

*During these uncertain times, If you have any questions please contact us for the most updated information. 

We are Not responsible and will NOT honor any wrong information that is provided on third party websites that sell tickets to our venue.   

 

How soon should I buy tickets for a show?

We recommend always making reservations as soon as possible since our shows do sell out quickly.

 

What time should I arrive, and how long is the evening?

We recommend arriving 30 minutes before your show time in order to allow time to get to your seat and order a beverage.  When you arrive, please enjoy a drink in our magic lounge before being seated in the theatre.  NO late seating will be permitted.

 

Where do I park?

We do not have our own designated parking areas. Downtown San Diego has many parking structures, street parking, and parking lots.  Downtown San Diego is always busy, please allow extra time for parking and arrival.

 

What does my ticket include?

Your ticket will include entrance into the performance venue and entertainment.

Gratuity or service fee is not included in your ticket price.

All ticket sales are final, no refunds or change of date or time.

Does not include DINNER or DESSERT.  Due to the pandemic, the show has been changed to adapt to new regulations.  

 

Where do I get to sit during the show?

Inside our performance area, each table seats 2 guest.  All guests that booked  under one reservation will be seated together.  Any guests that book separately will need to let us know in advance in order to be seated together.  Seating will not be able to be adjusted on the day of the show.  Seating is all preassigned.        

Is there an age limit?

The 60 min show is designed for adults, and is recommended for 18 and up.  All guests under the age of 18 must be accompanied by an adult.

 

What is the dress code?

No specific dress code will be enforced, however the standard, "No shoes, no shirt, no service" applies. 

 

Large Parties of 6 or more:

A 18% surcharge will be added to all Parties of 6+ to help cover increasing costs and in our support of the recent increases to minimum wage and benefits for our dedicated Team Members.