FAQ's

Please find below the answers to our Frequently Asked Questions. If you need additional information please reach out to use directly by phone or email

Phone - (619) 738-8350

Email - James@illusionstheatre.com

 

How soon should I buy tickets for a dinner show?

Be sure to purchase your tickets as soon as possible as they are first come, first served. As some shows often sell out quickly, be sure to buy your tickets as soon as possible. All tickets MUST be purchased in advance.  No tickets will be sold at the door. 

 

What time should I arrive, and how long is the evening?

We recommend arriving 15 minutes prior to your personal arrival time, to allow time for parking.  The entire experience can last between 2.5 and 3.5 hours, depending on your individual arrival time.

 

Where do I park?

We do not have our own designated parking areas, however if street parking is available it is strongly encouraged. When street parking is not available, there is a parking structure across the street from our location. In order to arrive on time, allow enough time for parking and arrival. Parking options include street parking when available, or the Horton Plaza parking structure across the street. If you choose to park inside Horton Plaza we have acquired a special parking rate of $10 for up to 12 hours. After you have parked in the Horton Plaza parking lot, come to the address listed above and we will have those tickets available for purchase.

 

What does my ticket include?

Upon arrival you will experience our secret entrance, mini escape room, and the ambiance of our carefully curated theater. As the evening progresses, you will experience strolling magicians, as well as a beautifully put together magic show created especially for this theater. Your ticket will also include a 3-course meal designed by our Executive Chef. 

All third-party VIP tickets are not the same as what our website offers  If you would like the VIP experience that is only available through our website directly.

Ticket price does not include beverages. 

Gratuity is not included in your ticket price.

All ticket sales are final, no refunds or change of date. 

All parties of 8 of more will be charged 18% gratuity on evening of the event you attend. 

  

Where do I get to sit during the dinner and show?

Upon arrival, our guests will be shown to their assigned seating. If your tickets are purchased together, you will be seated together. If tickets are purchased separately but you would like to be seated together, please notify our staff before the evening of the event. General rule of thumb is that the room is filled from the front to the back. The theater is small and intimate, so every seat is a good seat.

Can I bring a cake if we are celebrating a special occasion?

Cake is not necessary to make the evening more memorable. As the evening is heavily structured, there is not much free time however our dessert is incredibly memorable.  Please be sure to let us know of the special occasion you might be celebrating so we can respectfully acknowledge your celebration during the stage show. For buyout parties, other arrangements may be made.

 

What is the difference between the dinner show and brunch show?

Each performance is unique however the main difference is the atmosphere. The evening shows are designed more for adults. All ages are welcome, however with 2.5-3.5 hours for the evening show, it is not recommended for children. The brunch show is designed for a family setting and all ages are welcome and encouraged. The brunch show lasts closer to 1.5 hours. 

What is the dress code?

For the evening show, we recommend dressy casual attire but evening wear is also welcome. Many of our guests are celebrating a special occasion and want to dress up in the spirit of a special evening out. (No shorts, tank tops, sandals, torn clothing, no branded or slogan t-shirts, no inappropriate clothing)

The brunch shows we recommend semi-casual attire. (No torn clothing, no branded or slogan t-shirts, no inappropriate attire)

 

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